Refund, Termination & Cancellation Policy
Refunds : Unless we are in breach of our obligations under these Terms, all Products and services are non-refundable and come with no warranties, express or implied. However, a refund might be granted based on case by case review. If a refund request is approved, a 10% convenience fees will be deducted from the original payment on all approved refund requests.
- In case of a refund request due to bad quality of the Product, the Customer must provide strong reasons, and examples to back up the claim for refund within seventy-two (72) hours after Order completion. Only after an extended list of violations is provided, will the request for refund be forwarded to the Quality Assurance Department for further investigation. It is to be assumed that the Customer is satisfied with the Product and the Customer will not be eligible for any refunded amount if no refund is requested within seventy-two (72) hours after Order completion.
- If the Company finds the Customer claims valid, the Company will request from the Customer a confirmation that he or she understands the delivered materials will be published in an unsecured website and can not be used. If used, the student may face plagiarism charges. The customer then must confirm his or her understanding within seventy-two (72) hours after receiving the email request. Once the customer confirms his or her understanding, the materials will be published online and refund will be granted within 48-72 hours. If the customer fails to confirm within that period ( 72 hours ), the Customer will not be eligible for any refund.
- In the event that the customer loses it’s refund eligibility, and if the customer choose to dispute charges through payment processor, the company will challenge the dispute by providing all documents and communication with the payment processor. In addition, all dispute’s information including Names, emails and comments will be published in the company website.
Termination and Cancellation: The Company reserves the right to cancel any paid Order at its own determination or decision in case there is lack of cooperation/communication from the Customer’s side that affects Order completion or a suspicion by the Company that the Customer is engaged in a fraudulent activity. The Company does not guarantee reimbursement in the circumstances described above. Each case is analyzed separately and final decision depends on the number of factors. The Company shall have sole discretion to take action based on the particular circumstances of each case.